These terms and conditions outline the rules and regulations for the use of our professional services.
By accessing www.mariannapalmieri.com we assume you accept these terms and conditions. Do not continue to use this website if you do not agree to take all of the terms and conditions stated on this page.
Booking
Booking is done online on the website through the booking system. Choose one of the packages or programs to book and you will be provided with a link for your video session.
Payment
A payment for the packages or programs of your choice is requested respectively at the time of the initial booking of your Pre-session Call for the RTT packages and first session of the programs. No Pre-session Calls nor first session of the programs will be held, until payment is made latest 10 days after initial booking. There will be no refunds for cancellations/no-shows with less than 48 hours notification. Re-booking is a possibility at anytime before the 48 hours prior to the initial session appointment. Re-booking AFTER the 48 hours is only possible after paying the late cancellation/no-show fee (see below).
Cancellation
RTT sessions’ cancellation or re-booking should be done through email (mapa@mariannapalmieri.com) AT LEAST 48 hours prior to the booked sesssion time. If they are not done within this time frame, you will be required to pay a late cancellation/no-show fee of DKK 1.500,-, before being able to re-book the RTT session.
Program sessions’ cancellation or re-booking should be done through email (mapa@mariannapalmieri.com) AT LEAST 48 hours prior to the booked sesssion time. If they are not done within this time frame, you will be required to pay a late cancellation/no-show fee of DKK 500,-, before being able to re-book the program session.
Additionally, a waiting time of 7 minutes past call appointments (Free Video Call, Pre-session Call, Follow-up Call and Programs’ Call) will be given unless something has been agreed upon. Should there be no indication or information on showing up, the calls will be forfeited.
Health Conditions
Please note that we will be unable to treat you if you suffer from serious health conditions, such as: delusions, epilepsy, hallucinations, psychosis, seizures and schizophrenia. We also do not provide service for those who suffer with severe bipolar disorder and borderline personality disorder. Visit Disclaimer for further information.
Personalized Recordings
Any recordings given to you is for your own personal usage and should not be shared, lent or sold. It is highly recommended to NOT listen to your personalized recordings while driving, operating machinery or do any other actions where concentration is vital.
Email Support
Email support mentorship for RTT sessions and program sessions is done only by email and during the time slot: Monday – Friday, 09:00 A.M. – 16:00 P.M. (CET/CEST).
Emails will be answered as soon as possible and within 48 hours.
Confidentiality and Legality
We ensure confidentiality for clients for all services, including first contact, sessions, phone and email conversations and the personalized recordings. All the information will remain confidential, unless presented with legality and lawful act, such as:
- Demanded by government or court of law in relation to unlawful activities.
- A client is at risk of harm.
- A client is posing a risk of harm to someone else.
- To facilitate client care across multiple providers.
Termination of a Session
We have the right to terminate a session without any refund, if the client is visibly intoxicated under the influence of alcohol, drugs and/or abuse of medication.
Contact
If you have any questions, concerns or complaints, feel free to contact us and we will provide you with the best support to resolve any curiosity or issues.
Marianna Palmieri
mapa@mariannapalmieri.com
UPDATED September 2023.